快3平台

  • <tr id='kthINf'><strong id='kthINf'></strong><small id='kthINf'></small><button id='kthINf'></button><li id='kthINf'><noscript id='kthINf'><big id='kthINf'></big><dt id='kthINf'></dt></noscript></li></tr><ol id='kthINf'><option id='kthINf'><table id='kthINf'><blockquote id='kthINf'><tbody id='kthINf'></tbody></blockquote></table></option></ol><u id='kthINf'></u><kbd id='kthINf'><kbd id='kthINf'></kbd></kbd>

    <code id='kthINf'><strong id='kthINf'></strong></code>

    <fieldset id='kthINf'></fieldset>
          <span id='kthINf'></span>

              <ins id='kthINf'></ins>
              <acronym id='kthINf'><em id='kthINf'></em><td id='kthINf'><div id='kthINf'></div></td></acronym><address id='kthINf'><big id='kthINf'><big id='kthINf'></big><legend id='kthINf'></legend></big></address>

              <i id='kthINf'><div id='kthINf'><ins id='kthINf'></ins></div></i>
              <i id='kthINf'></i>
            1. <dl id='kthINf'></dl>
              1. <blockquote id='kthINf'><q id='kthINf'><noscript id='kthINf'></noscript><dt id='kthINf'></dt></q></blockquote><noframes id='kthINf'><i id='kthINf'></i>
                欢迎光临中国外贸◥网
                加入收藏夹 | English
                当前位置:主页>商务英语>
                商务英文写作技巧 - 信函修改(编排与语气)
                来源:  作者:本站

                Adjustment Letters - Structure, Language & Tone


                Introduction


                THESE LETTERS are written in reply to a complaint. This form of
                correspondence is particularly challenging because you need to empathise with the customer while putting forward the position of your company.


                The content, tone and structure of an adjustment letter depend on the following questions:



                Maintaining the goodwill of customers and clients is the main objective when writing adjustment letters. Therefore, not only does writing letters of adjustment require problem solving skills, it also requires public relation skills.



                Subject Heading


                When writing replies to letters of complaints, the subject heading should be 'neutral' and contain no negative language referring to the
                complaint. For example, when replying to a letter of complaint about the impolite service of a member of your staff, your subject heading should relate to what the complaint is about rather than the negative side of the complaint.


                Complaint about Staff(too negative)
                Impolite Service of Staff (too negative)
                Complaint (too vague)
                Attitude of Staff
                Staff Customer Service


                In general, follow these rules:



                1. Avoid the use of the word 'complaint'
                2. Avoid negative sounding language, e.g. delay, rude, damaged, lack of ..... etc.
                3. Begin your subject heading with a noun or gerund, not a verb.

                The First Paragraph


                This paragraph usually includes:


                a) An acknowledgement that you have received the complaint.





                I refer to your letter of 23 April regarding the application process.
                I am writing in reply to your letter of 23 April about the application process.

                Generally speaking, you should avoid the 'you' approach. You should also avoid using negative language. If you write something like "about your dissatisfaction with our high service charges...", you are creating a negative tone and will find it more difficult to convince the customer that the charges are, on the contrary, reasonable.

                b) An expression of thanks




                上一页12345下一页
                关于本站 | 会员服务 | 隐私保护 | 法律声明 | 站点地图 | RSS订阅 | 友情链接
                免责声明:凡本站注明来源为xx所属媒体的作品,均转载自其它媒体转载目的在于传递更多信↑息,并不代表本站赞同其观点和对其真实性负责。