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                商务英文写作技巧 - 标准短语应用(2)
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                Standard Phrases in Business Letters 2


                In this issue we'll provide you with a list of useful phrases that are often found in business letters. We'll also look at some sample business letters and see how these phrases are used in context.


                By using standard phrases, you can give a more professional tone to the business letters you write in English.


                Each of these phrases either has a particular function, such as apologizing or referring, or is used to introduce a function, such as expressing dissatisfaction and complaining.


                For each function, there may be a number of alternative but similar phrases to choose from. Try not to use the same phrases more than once within the same letter. For example, if you have to make two different requests in a letter, rather than use 'Would you ...' And 'Would you also ...', you could vary your writing by using 'We would also be grateful if you could...' for the second of the requests.


                You should try to memorise at least one standard phrase for each of the functions listed. If you are not sure whether the phrase you are using is accurate, use the table on the right as reference. Accuracy of use is very important as any errors will cancel the professional touch that you are trying to give your letter.



                Introduction Standard Phrases




















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                Opening a letter
                We are writing to enquire about...
                We are writing in connection with...
                Reference/Opening
                Thank you for your telephone call/letter of...
                I refer to your memo/invoice...
                Further to our telephone conversation yesterday...
                We have received your email of...
                We were pleased/sorry to hear/learn thatRegarding your request for/query about...
                Expressing wishes
                We would (very much) like to...
                We would prefer not to...
                We (particularly) want to...
                We would rather not...
                We (do) hope...
                Requests
                We would be grateful if you could/would...
                We would appreciate it if you could/would...
                Could/Would you please...
                Would you mind...ing...
                Please let us know when/how much/if
                Drawing attention and reminding
                We would like to point out that...
                I'm afraid we must remind you that...
                We do not appear to have received...
                Expressing urgency and necessity
                We shall be forced to...
                It is essential that...as soon as possible...without further delay ...by return (of post)...
                Expressing willingness/offers of help
                We are/would be (quite) willing/prepared to...
                Would you like us to...
                Would it be any help if we...
                Please feel free to get in touch with/contact us if we can be of any (further) assistance/if you need any (further) information.